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Below are some of the most frequently asked questions from our customers. If you are still unable to find what you are looking for, feel free to contact us either by clicking on the "Contact" in our left navigation bar. Or you can call us toll free:
1-800-852-3339
What are your office hours and location?
What is your mailing address?
What are my payment options?
Can you automatically deduct from my checking account?
Why is my bill estimated?
Why is my bill so high?
What are your rates?
Can I have my final bill available the day I terminate the account for the closing on my house?
What information do I need to start an account?
Do you sell or rent appliances?
What do I do if I lose my power?
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Q:
What are your office hours?
A:
Our customer service hours are 5:00 AM to 11:00 PM. However you may call and use our
automated system to report an outage or make a payment. In the case of emergency you may
call 1-800-852-3339 24 hours a day, 7 days a week.
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Q:
What is your mailing address?
A:
For account payments the mailing addresses are as follows:
PO Box 2013
Concord, NH 03302-2013
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Q:
What are my payment options?
A:
You may pay your bills with the following options:
You can mail your check or credit card payment, or you can pay at one of our convenient Western Union payment centers. We also accept electronic check payments and Visa or MasterCard payments on the web or over the phone.
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Q:
Can you automatically deduct from my checking account?
A:
You may have your payment automatically deducted from your checking account using
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Q:
Why is my bill estimated?
A:
The bill could be estimated for several reasons, including:
obstructions around the meter (i.e. dogs, bushes); weather; employee sickness/vacations. Please contact our Customer Service office if your bill is estimated more than 2 months in a row.
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Q:
Why is my bill so high?
A:
Electric meters are extremely accurate devices. If your electric bill
seems higher than usual, here are some points to consider:
If your meter is damaged or shows evidence of vandalism, please let us know.
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Q:
What are your rates?
A:
Click on the following for a summary of rates:
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Q:
Can I have my final bill available the day I terminate the account for the closing on my house?
A:
Before generating a final bill for your account, our meter readers
will be dispatched within 1 - 2 business days to obtain a final reading.
Our office then will generate a final bill. Please contact our office if
you have not received your final bill within 1 week from your request.
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Q:
What information do I need to start an account?
A:
You will need the following information:
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Q:
Do you sell or rent appliances?
A:
Currently, Unitil does not sell appliances.
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Q:
What do I do if I lose my power?
A:
In the event that you lose your power you may first want to check your circuit breakers
to see if they are positioned correctly. If your breakers are on, check to see if any of
your neighbors have power. If not an internal problem, please call
Unitil Energy Systems, Inc., at 1-800-852-3339 and report the power outage. When you call in to our automated system,
you only need to say "Outage" from the menu of options. If the telephone number you are
calling from matches the number associated with your account in our system, it will confirm
the outage location. If not, the system will ask you to provide the telephone number of the
outage location and it will search for your account. If the telephone number is not in our
database, you will be prompted to provide the street address and town of the outage location.
You will also be asked to if you have any additional information to report, such as "I heard
a loud bang outside my house", "There are tree limbs hanging on the wires", "There are wires
down", etc. Once you have completed the call our system will alert us of the situation and crews
will be dispatched to investigate the problem. Your call is very important to us in locating the
problem and making sure electric service is restored as quickly as possible.