Understanding Your Electric Bill

• KWH - kilowatt-hour. The electricity you use is measured in units called Kilowatt-hours (kWh). One kWh equals the amount of electricity needed to light a 100-watt light bulb for 10 hours.
• Meter Constant - the number by which the reading on certain meters must be multiplied to obtain the total usage.
• Due Date - Payment is due 25 days following the date postmarked on the bill. For residential customers, amounts not paid prior to the due date will be subject to a late charge of 1% per month on the unpaid balance (equivalent to a 12% annual rate). For non-residential customers, amounts not paid prior to the due date will be subject to a late charge of 1 1/2% per month on the unpaid balance (equivalent to an 18% annual rate).
• Estimated Meter Reading - If we are unable to read your meter, we calculate your bill based on your typical monthly usage rather than an actual meter reading. Any necessary adjustments will be made the next time the meter is read.
• Liability for Service - customers are responsible for service in their name until we are notified to disconnect service. Please call us at least 2 business days before you move to make arrangements for stopping or starting electric service.
• Rates - a copy of the rate schedule under which you are billed is available upon request.
• Security Deposits - may be required if you have received four (4) disconnection notices during the previous twelve (12) months due to non-payment of your bill.
• Customer Charge - Covers the costs of metering, meter reading, and preparing and mailing your bill. The Customer Charge does not change when your electric usage increases or decreases.
• Delivery Charge - This charge covers the costs of delivering electricity to you, including transmission costs and costs of providing and maintaining an electric system (poles, wires, transformers and substations) which is capable of serving your needs.
• Stranded Cost Charge - This charge covers the costs associated with purchased power contract obligations that existed prior to restructuring.
• System Benefits Charge - covers the costs associated with the statewide low-income electric assistance program and energy efficiency programs provided by the Company.
• Electricity Consumption Tax - a state-mandated tax on energy consumption which is collected by all electric utilities on behalf of the state.
• Energy Service Charge - This charge covers the cost of power supplied to you by Unitil. This service is available to customers that return to Unitil for their energy supply after receiving energy supply service from a Competitive Supplier.

Customer Information

• Questions About Your Bill - If you believe your bill is not correct, please call or write to us at the phone numbers or address listed at the bottom of this bill. If you are not satisfied with our decision, you may appeal in writing to the:

  New Hampshire Public Utilities Commission 21 South Fruit Street, Suite 10 Concord, NH 03301-2429 1-800-852-3793

• Payment Plans - Payment plans are available for 4 or more months to pay any overdue portion of your bill, while you continue to pay current bills. Please contact us if a payment problem occurs.
• Equal Payment Plan - allows you to budget your electric heating costs Over 11 equal monthly payments.
• Community Assistance program - We'll refer you to agencies and programs that can offer assistance in paying your utility bills.
• Customers who are 65 or older - If all residents in your home are 65 or older, your electric service will not be disconnected for nonpayment of your bill between December 1 and April 1 without the written permission of the New Hampshire Public Utilities Commission. If you are unable to pay your bill in full, call us to receive this protection and to arrange a payment plan.
• Serious illness - if you or anyone living in your home is seriously ill, provided a physician has certified in writing that for serious health reasons electric service should not be disconnected, we will not disconnect your service for nonpayment of your bill.
• Life Support Equipment - If someone in your home depends on electrically operated life-support equipment, please let us know days before you move to make arrangements for stopping or starting.
• Notice to Disconnect Service - If you receive a disconnect notice, you must pay the overdue amount before the disconnect date to avoid disconnection of service. If your service is disconnected for nonpayment, the total past due amount plus a service charge and deposit may be required before electricity is reconnected.

Payment Options

• Automatic Payment Option - Automatic deductions 15 days after the due date directly from your checking account. If interested complete the top portion and return with your current payment.
• Electronic Bill Presentment & Payment - Receive and pay your Unitil bill from your checking account, using our secured internet site! This option will also save you the hassle of saving all those paper bills if you choose to receive your bills electronically. To enroll, please visit our web site at: www.unitil.com.
• Credit Card - If you wish to pay using your Visa or MasterCard, complete the Credit Card Payment Option section on the back of your payment stub.
• If you wish to mail your payment - remit payment to:
  

  Unitil Energy Systems, Inc. PO Box 2014 Concord, NH 03302-2014

If You Need to Call

• Our Customer Service Representatives are available to take your call 7 days a week, 24 hours a day. Toll Free 1-800-582-7276 A complete copy of the Company's tariff, which includes all rate schedules, terms and conditions, is available upon request.