Below are some of the most frequently asked questions from our customers. If you are still unable to find what you are looking for, feel free to contact us either by clicking on the "Contact" in our left navigation bar. Or you can call us toll free:

• Unitil
  1-888-301-7700

What are your office hours and location?
What is your mailing address?
What are my payment options?
Can you automatically deduct from my checking account?
Why is my bill estimated?
Why is my bill so high?
What are your rates?
Can I have my final bill available the day I terminate the account for the closing on my house?
What information do I need to start an account?
Do you sell or rent appliances?
What do I do if I lose my power?

Q:  What are your office hours and location?
A:  The Unitil Walk-In Payment office is open Monday - Friday from 8:00 a.m. - 4:30 p.m.

• Unitil
  285 John Fitch Highway
  Fitchburg, MA 01420

We are also here to serve you by phone 24 hours a day at:

• Unitil
  1-888-301-7700

Q:  What is your mailing address?
A:  For account payments the mailing addresses are as follows:

• Unitil
  PO Box 2015
  Concord, NH 03302-2015

Q:  What are my payment options?
A:  You may pay your bills with the following options:

• Cash
• Check
• Money Order
• Visa or Master Card

You can mail your check or credit card payment. If you prefer to pay in person, you can pay at our branch office or one of our convenient Western Union payment centers. We also accept electronic check payments and Visa or MasterCard payments on the web or over the phone.

Q:  Can you automatically deduct from my checking account?
A:  You may have your payment automatically deducted from your checking account using Uni-Pay. Click here to find out more.

Q:  Why is my bill estimated?
A:  The bill could be estimated for several reasons, including:

obstructions around the meter (i.e. dogs, bushes); weather; employee sickness/vacations. Please contact our Customer Service office if your bill is estimated more than 2 months in a row.

Q:  Why is my bill so high?
A:  Electric meters are extremely accurate devices. If your electric bill seems higher than usual, here are some points to consider:

• Always compare your present bill with the bill for the same period in the previous year, not the previous month. There can be significant differences in energy usage from month to month.
• Was your bill estimated this month or last month?
• Were there changes in the weather?
• Did the number of days in the billing cycle increase or decrease?
  
• Any new additions to your household… did a friend or relative visit... children on vacation... any change in living habits?
• Did you forget to turn down thermostats… is there a dripping hot water faucet?
  
• Shorter days in the winter mean more indoor activity.
  
• Did you use any of the following:
  • Swimming pool
  • Air conditioner
  • Dehumidifier
  • Sump pump
  • Electric space heater
  • Humidifiers
  • Heat tapes (wrap around pipes for mobile homes)
  • Roof cables (to prevent ice freeze on roof)
  • Car heaters (usually for diesel automobiles)
  • Jacuzzi whirlpool
  • Holiday decorations/lighting
  • Heating system with forced hot air

If your meter is damaged or shows evidence of vandalism, please let us know.

Q:  What are your rates?
A:  Click on the following for a summary of rates:

• Unitil Summary of Electric Rates Schedules
• Unitil Summary of Gas Rates Schedules

Q:  Can I have my final bill available the day I terminate the account for the closing on my house?
A:  Before generating a final bill for your account, our meter readers will be dispatched within 1 - 2 business days to obtain a final reading. Our office then will generate a final bill. Please contact our office if you have not received your final bill within 1 week from your request.

Q:  What information do I need to start an account?
A:  You will need the following information:

• The address of the new location.
• The former tenant’s name (if applicable).
• Your name.
• Your social security number.
• Your telephone number at the new location.
• Your business phone number.
• The date you will be requiring service.
• Spouse’s name (if applicable).

Q:  Do you sell or rent appliances?
A: Unitil customers can take advantage of our Water Heater and Conversion Burner rental programs. Please contact our office at 1-888-301-7700 for more details.