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SUBJECT: Automated Discount Rate Matching Process
On December 6, 2004, the Massachusetts Department of Telecommunications and Energy ordered gas and electric utility companies to cross reference their database of residential customers against a database of recipients of Transitional Assistance. This process will determine whether a customer is eligible for a discounted utility rate and will help to ensure that all eligible customers receive a discounted rate. If you are the "customer of record"* and you receive benefits from the Department of Transitional Assistance (DTA), you will be automatically enrolled in the discount rate program. This matching process will replace the paper application process for DTA recipients. If you do not want to be included in the automated matching process, please fill out and submit the form below or contact our Customer Relations Department at 888-301-7700.
* You are the "customer of record" if your name appears on the utility bill.
Please fill out the form below if you do not want your account information included in the automated matching process.
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