Delivery Services

• Customer Charge - a fixed monthly amount to cover the basic costs of providing service to you, such as metering, meter reading and billing.
• Distribution Charge - The cost of delivering electricity through the programs offered by the Company.
• Transition Charge - The charge that allows the Company to recover costs including stranded investments in generating plants and power contracts.
• Transmission Charge - The cost of delivering electricity from the generation company to the Company's distribution system.

Supplier Services

• Generation Charge - This charge recovers the cost of electricity purchased for your use.
• KWH - kilowatt-hour. The electricity you use is measured in units called kilowatt-hours (kWh). One kWh equals the amount of electricity needed to light a 100-watt light bulb for 10 hours.
• Meter Constant - the number by which the reading on certain meters must be multiplied to obtain the actual total usage.
• Demand Charge (non-residential customers only) - the cost of providing generation, electric transmission and distribution to accommodate your largest electrical load.

Understanding Your Gas Bill

• CCF - basic measurement of the gas you used. Natural gas is measured by volume. One ccf equals one hundred cubic feet of gas.
• Therm - basic measurement of the heat content of the gas you used. We bill you on the number of therms of natural gas used. The therm factor converts the volume of gas used from ccf to therms. One therm equals 100,000 BTUs (British Thermal Units).
• Distribution Charge - covers the cost of delivering natural gas through our pipes to your home or business. It includes our investment in the pipe and other equipment to make gas delivery possible.
• Distribution Adjustment Charge covers the cost of environmental conservation and industry restructuring programs.
• Default Service - the charge for natural gas that is supplied to you by Unitil if you do not choose another supplier. This charge includes the cost of interstate transportation and the purchase and storage of your natural gas.

Customer Information/Avisos Importantes

• Estimated Bill - If we are unable to read your meter, we calculate your bill based on your typical monthly usage rather than an actual meter reading. Any necessary adjustments will be made the next time the meter is read.
• Right to Dispute Your Bill - If you believe your bill is not correct, please call or Company's distribution system to your location and for energy conservation write to us at the phone numbers or address listed on the bottom of this bill. If you are not satisfied with our decision, you may appeal in writing or call the Massachusetts Department of Telecommunications and Energy (MDTE) at:
  

  One South Station Boston, MA 02110 (617) 727-3531 * 1-800-392-6066

• Customers who are 65 or older - If all residents in your home are 65 or older, the Company cannot terminate your service for nonpayment of your bill without the approval of the MDTE. If you are unable to pay your bill, call Unitil to receive this this special protection and to arrange a payment plan.
• Child under 12 months - If there is a child under 12 months old living in your home, we will not shut off your service, provided you also have a financial hardship. You must have a financial hardship form on file with Unitil.
• Serious Illness - If you or anyone living in your home is seriously ill, we will not shut off your service, provided you also have a financial hardship. Your physician or Board of Health must phone the Company and then certify to us in writing within 7 days that a serious illness exists. You must have a financial hardship form on file with Unitil.
• Heat Related Accounts During Winter - If you heat your home with natural gas or electricity or your heat is started by gas or electricity and you have a financial hardship, we will not terminate your utility service during the winter months (November 15 - March 15) if you cannot pay your overdue bills. You must have a financial hardship form on file with Unitil.
• Payment Plans - Payment plans are available for four or more months to pay any overdue portion of your bill, while you continue to pay current bills. Please contact us if a payment problem occurs.

Payment Options

• Automatic Payment Option - Automatic deductions 15 days after the due date directly from your checking account. If interested complete the top portion and return with your current payment.
• Electronic Bill Presentment & Payment - Receive and pay your Unitil bill from your checking account, using our secured internet site! This option will also save you the hassle of saving all those paper bills if you choose to receive you bills electronically. To enroll, please visit our web site at www.unitil.com
• If you wish to mail your payment - remit payment to:
  

  Unitil PO Box 2015 Concord, NH 03302-2015

If You Need to Call

• Our Customer Service Representatives are available to take your call 7 days a week 24 hours a day. 1-888-301-7700

  PARA TRADUCCION DE LO ARRIBA EXPUESTO FAVOR DE COMMUNICARSE CON EL CENTRO HISPANO DE UNITIL, 24 DEL TERCERA, FITCHBURG, MA 01420l TELEFONO (978)3451882